Warranty

Jewelry Warranty and Protection Plans at CaratHills

At CaratHills, we understand that jewelry holds a timeless significance, representing cherished emotions and memories. Our greatest satisfaction comes from seeing you treasure our creations for years to come. This dedication drives our commitment to deliver not only exceptional craftsmanship but also comprehensive protection services that ensure your jewelry stays beautiful and secure.

Commitment to Excellence and Customer Satisfaction

Our approach to jewelry creation is grounded in ethics, honesty, and a passion for excellence. Every piece at CaratHills is crafted with the utmost care, ensuring it meets the highest standards of quality. In addition to our exceptional craftsmanship, we offer a range of services that give you peace of mind and long-lasting value for your investment.

Affordable Jewelry Care Plan Pricing

At CaratHills, we’ve designed our Jewelry Warranty Plan to accommodate a variety of budgets. The plan is structured to protect jewelry crafted in gold within specific price ranges, ensuring that everyone can enjoy the benefits of added protection.

What’s Covered in the Warranty Plan? Our warranty plan offers coverage for a variety of potential issues, including manufacturing defects and faults related to materials or craftsmanship. This includes:

  • Free repair or replacement for any qualifying issue
  • A 3-year warranty that ensures your jewelry remains in top condition

3-Year Protection Plan

SERVICE INCLUDES

PLAN

Product Price

$12.99

Ring resizing

✓

$9.99 - $99.99

$24.99

Refinishing and polishing

✓

$100.00 - $199.99

$29.99

Rhodium plating

✓

$200.00 - $399.99

$44.99

Prong Tightening

✓

$400.00 - $599.99

$49.99

Inspection and cleaning

✓

$600.00 - $799.99

$59.99

Replacement of cracked or chipped Stone

✓

$800.00 - $999.99

$69.99

Clasp repair

✓

$1,000.00 - $1,499.99

$79.99

Replacement of fault setting

✓

$1,500.00- $1999.99

$89.99

Earring Back or Post Repair

✓

$2,000.00 - $2,499.99

$99.99

Pearl Restringing

✓

$2,500.00 - $2,999.99

$119.99

Cracked or thinning band repair

✓

$3,000.00 - $3,999.99

$149.99

Broken, bent, or worn prong repair

✓

$4,000.00 - $4,999.99

$179.99

Ring Soldering

✓

$5,000.00 - $5,999.99

$199.99

Center stone replacement due to fault setting

✓

$6,000.00 - $7,999.99

$299.99

Accent stone replacement due to fault setting

✓

$8,000.00 - $9,999.99

$12.99

 

Important Notes:

  1. The warranty must be purchased within 24 hours of your original order placement.
  2. This warranty applies exclusively to jewelry crafted in gold.

Why Choose a Jewelry Protection Plan?

Purchasing a Jewelry Protection Plan from CaratHills is essential for safeguarding your precious jewelry. With each purchase, we offer a 3-year warranty and an extended protection plan that covers manufacturing defects, material issues, and craftsmanship flaws. Should any such issue arise during this period, we will repair or replace your piece free of charge, ensuring your complete satisfaction.

We believe in helping you protect your treasured pieces, and we take pride in ensuring that your jewelry stays as beautiful as the day you received it.

What’s Not Included in the Warranty?

While our protection plans are extensive, some circumstances are not covered, including:

  • Transfer of the protection plan to other individuals or products
  • Loss or theft of the jewelry
  • Services not specified in the protection plan
  • Routine maintenance or inspection beyond the coverage
  • Repairs, modifications, or adjustments made by anyone other than CaratHills
  • Failure to follow care and maintenance instructions
  • Flaws in diamonds or gemstones that are not due to workmanship
  • Loss of diamonds, gemstones, or other parts unless caused by a manufacturing fault
  • Any damage due to misuse, intentional harm, or neglect of the product

Keeping Your Jewelry Treasured for Years

At CaratHills, our greatest joy comes from seeing our jewelry treasured for a lifetime. By choosing our protection plan, you can ensure that your beloved jewelry remains in excellent condition for years to come. Whether it's for daily wear or special occasions, protecting your pieces will preserve their beauty and value, keeping them a symbol of your most cherished memories.

CaratHills is here to offer you not only stunning jewelry but also the confidence that comes from knowing your investment is secure.