Launching Offer- Use Code LAUNCH10 to get 10% off on every purchase
Products
Is The Jewelry Available At Carathills Certified?
Yes, all jewelry at Carathills is certified by SGL, a trusted international laboratory, and hallmarked by BIS. This ensures the authenticity and quality of each piece, giving you complete confidence and peace of mind with every purchase.
Delivery
Is Free Shipping Available With Carathills?
Yes, we offer free shipping on all orders over $299. We believe in making the experience as seamless as possible, which is why we offer convenient payment options that suit you.
How Can I Track My Shipment After Placing An Order?
Once your order has been dispatched, you’ll receive a tracking number via email. You can use this number to monitor the delivery status on our shipping partner’s website, where all details are visible.
What is the Typical Shipping Time?
Orders usually ship within a few business days, and delivery times may vary based on your location. You can expect to receive your order within 15 business days.
Is My Order Protected During Shipping?
Yes, all orders are insured during transit, so you can shop with confidence knowing that your gemstone jewelry is protected and will reach you in proper condition.
Can I Return Items That Were Shipped?
Of course! Returns are as easy as placing an order with us. If you're not satisfied, you can initiate a return within 72 hours after the delivery.
Can I Change My Delivery Address After Placing an Order?
once an order is placed, the delivery address cannot be changed because it enters processing immediately. If you need to update the delivery address, you can cancel the order before it ships and then place a new order with the correct address.
What Do I Do If An Item From My Order Is Missing?
In the rare case that this happens, please reach out to our customer care team for support. They will help clarify any discrepancies and work with you to resolve the issue promptly, ensuring you receive everything you ordered.
Returns
What is the Process for Returns or Exchanges?
To return or exchange an item, simply follow the instructions provided on our website by clicking on the ‘Returns’ button. Please make sure that all the item(s) are intact in their original packaging with the tags and bill.
Can I Return or Exchange an Item Without a Receipt?
While a receipt is necessary, we can assist you with a return or exchange of the item(s) provided that it is in the original condition, undamaged, and the tags are intact. Please reach out to our customer service for assistance.
Are Customized Items Eligible for Returns or Exchanges?
customized items are generally not eligible for returns or exchanges due to their unique nature. However, if there’s a manufacturing defect, please contact us for a solution.
Do You Provide Return Shipping?
We do not cover the return shipping costs unless the return is due to a mistake on our part or a defective item. Please refer to our return policy for more details.
When Will I Receive a Refund for Returned Items?
Once we receive your returned item and process it, refunds are typically issued within 7 Business Days , depending on your payment method.
Sizing
How Do I Determine My Ring Size?
You can find your ring size by using our online sizing guide, which provides simple instructions. Alternatively, you can visit a local jeweler for a precise measurement.
What is a Ring Sizer?
A ring sizer is a free tool we provide to help you measure your ring size accurately at home. Please refer to our ring size guide at our website.
I Ordered the Wrong Ring Size. Can I Change It?
If you realize the size is incorrect shortly after placing your order, please contact us. We may be able to assist you with the size adjustment before it ships. However, returns will not be possible for customized rings.
Placing an Order
How Do I Purchase Designer Jewelry from Carathills?
Simply browse our collection, select your preferred items, and follow the seamless checkout process to complete your purchase. Choose from a variety of gemstone jewelry, wedding jewelry, gold jewelry, silver jewelry and more.
Can I Place an Order Over the Phone?
Yes, you can call our customer service team, and they will assist you in placing your order over the phone.
How Will I Know If My Order Was Successfully Placed?
After placing your order, you will receive a confirmation email detailing your purchase and order number.
How Do I Apply Coupons to My Order?
You can enter your coupon code during the checkout process in the designated field. Discounts will be applied before finalizing your payment.
Is It Possible to Cancel My Order?
If you wish to cancel your order, please contact us as soon as possible. If the order hasn't been processed yet, we’ll be able to assist you. However, an order cannot be canceled once it is shipped.
Payments
What Payment Methods Are Accepted?
We accept a variety of payment methods, including credit/debit cards and PayPal, Apple Pay, Stripe, and Shoppay.
Is My Credit/Debit Card Information Secure?
Absolutely. We prioritize your security and use industry-standard encryption to protect your payment information.
What Should I Do If My Payment Fails But My Account Was Charged?
We’re sorry for the inconvenience! If your payment failed but your account was charged, please allow up to 48 hours for the charge to reverse automatically. If it doesn’t, contact our support team with your transaction details, and we’ll help resolve it promptly.
Are My Payment Details Safe with Carathills?
Yes, your payment information is kept confidential and is only used for processing your order. We adhere to strict security protocols.
Do You Offer Cash on Delivery?
Currently, we do not offer cash on delivery as a payment option, as the nature of our items is delicate. We recommend using one of the secure online payment methods available.
My Accounts
Do I Need To Create an Account With Carathills to Shop?
No, creating an account is not mandatory, but it does provide benefits like order tracking and easier checkout for future purchases. Additionally, account holders gain access to exclusive offers and promotions - so you wouldn’t want to miss out on that!
What Information Do You Collect During Sign-Up?
When you create an account, we require details like your name, email address, contact number, and shipping address to facilitate your shopping experience.
How Will My Personal Information Be Used?
Your personal details will be used solely for processing orders, improving our services, and communicating with you. We value your privacy and will never share your information without your consent.
How Can I Unsubscribe from the Newsletter?
You can unsubscribe from our newsletter at any time by clicking the "unsubscribe" link at the bottom of any email we send you.
Can I Update My Personal Information on My Account?
Yes, you can easily update your account details through your profile settings at any time.
Sustainability
What Are Your Ethical Standards for Products?
We prioritize ethical practices by ensuring that our materials, including gemstones, are responsibly sourced and conflict-free. Additionally, we offer lab-grown diamond jewelry as a sustainable alternative, providing customers with beautiful options that are both ethically and environmentally friendly.
Are Your Gemstones Guaranteed to Be Conflict-Free?
Yes, we are committed to sourcing gemstones that are conflict-free and uphold high ethical standards.
Do You Implement Environmentally Friendly Practices?
We strive to minimize our environmental impact through sustainable sourcing and eco-friendly operations wherever possible.
What Well-being Initiatives Do You Have for Employees?
We believe in creating a supportive work environment and have implemented various programs to help our team manage work-related stress and promote overall well-being.
How Do You Support the Health of Your Employees?
We prioritize the physical and mental health of our team through wellness programs, flexible working arrangements, and access to resources that support a balanced lifestyle.