Privacy policy

Welcome to Carat Hills, a brand owned and operated by Jaitam Jewels Private Limited ("we", "us", or "our"). As a part of our relationship, we value your privacy and are committed to safeguarding the personal information you provide to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the laws, as well as international privacy standards where applicable.

By using our website [www.carathills.com] and our services, you agree to the terms of this Privacy Policy.  

If you do not agree with this Privacy Policy, please refrain from using our website and services. Carat Hills encourages you to review our Privacy Policy time to time to understand our privacy practices. 

1. Introduction

This Privacy Policy describes how we handle your personal data when you visit our website, make a purchase, or engage with our services. We ensure compliance with privacy laws and global standards wherever applicable. This Privacy Policy applies to the collection of your information by the means of our websites or any channel of interaction with us including but not limited to, emails, phone, live chat, social media platforms, SMS/text and any other services owned and controlled by us

This policy covers:

- What information we collect

- How we use and share your information

- How cookies and tracking technologies are used

- Our commitment to data security

2. What Information We Collect

We collect personal information to provide and improve our services. This includes:

1. Information You Provide to Us

When you interact with our website or purchase products from our website, we collect the following information:

- Identity Data: Your full name, username, date of birth, gender, country and other information required for identity confirmation.

- Contact Information: Email address, phone number, shipping and billing addresses or any other form of contact information required to contact you. Also it include information about other people that you provide to us. 

- Payment Information: Credit card details, billing address, and other financial data needed to process payments. But data is safe and we do not save this information only collect for payment.

- Account Data: Login credentials, purchase history, product preferences, and reviews

- Communication Data: Emails, customer support messages, and any feedback or inquiries

- Profile Data: Your interests, favourite items, wish lists, size preferences (if any) and related profile data.

- Contacts: Your contacts to fulfill a request by you. For example, in case you mail a product to friend or refer us through the Service, in such cases we collect the information which is further set forth in this Privacy Policy.

- Content: The content of messages sent by you like feedback, product reviews, shopping history, photographs, purchase and transaction information, questions and the information provided to customer support or any comments posted on social media channels. 

If any other information is submitted by you that is not requested in such cases, you will be solely responsible for such information.

1. Information Automatically Collected

Certain information is automatically collected when you use our services:

Usage Data: Your browsing activity, including pages viewed, clicks, time spent on pages, referring/exit URLs, time and day you browsed

- Device Data: Includes information regarding the type of device or browser you use, your device’s operating software, your IP address, mobile network information, your device’s regional and language settings and other similar information. 

- Location Data: Your approximate geographical location of your device based on your IP address

- Marketing and Communication Data: Comprises your preferences in receiving marketing content from CaratHills and our third parties.

1. Information collected through tracking technologies.

• Cookies and Tracking Technologies - We and our service providers use cookies, web beacons, pixels, and similar tracking technologies (whatever) to collect and store information about how you use our website. These technologies help us:

- Enhance your browsing experience

- Remember your preferences

- Track site analytics (e.g., user interactions, time spent on the site)

- Personalize ads and marketing materials

Types of Cookies We Use:

- Necessary Cookies: Essential for site functionality (e.g., login authentication, secure checkout)

- Analytical/Performance Cookies: Collect information about how visitors use the site (e.g., Google Analytics)

- Advertising Cookies: Used for displaying relevant ads based on your interests

- Functionality Cookies: Help store your preferences (e.g., language, region)

You can manage cookies through your browser settings. However, disabling cookies may affect the functionality of the website.

• Web Logs - We automatically collect information, such as your IP address, browser type and language and the date and time of your visit, which helps us track your movements around our site.

• Device Fingerprinting and Pixels: Device fingerprinting is the process of analyzing and combining information from your device’s browser in order to create a “fingerprint” of your device and uniquely identify it. Angara may use electronic images known as pixels or web beacons. When you access a website, email or an advertisement that contains a pixel, it may permit us or a third party to drop or read cookies on your browser.

1. Information From Other Services

CaratHills may gather information about you from various other sources like social networks, public database, partners, affliates and data brokers. We treat the information combined from the Service and the one obtained from other sources, in accordance with this Privacy Policy with any additional restriction imposed by the data source.

3. How We Use Your Information

We use your personal information for various business and commercial purposes, including but not limited to:

- To Process Transactions: Handle orders, process payments, and deliver products, respond to questions.

- Managing your account:  registration and transactions in our service, support and administrative.

- To Communicate with You: Send confirmations, reminders, updates, and customer service responses.

- For Marketing and Promotions: Send you offers, promotions, rewards and news related to our products (you may opt-out at any time) thus improving marketing and promotional efforts.

- To Improve Our Website and Services: Use data analytics to enhance your shopping experience, product offerings, and website performance.

- For Legal Compliance: Ensure adherence to applicable regulations and other applicable international laws.

- For Surveys: Conducting surveys based on user demography, interests and behavior.

4. Sharing of Information

We do not sell or rent your personal information. However, we may share your data with trusted third parties for the following purposes:

Service Providers: We may use third-party service providers or agents to perform certain services on our behalf and are solely for the purpose of fulfilling their functions and are nor authorised to use such information for any other purpose(s) other than set forth by CaratHills.

Shipping Partners: Your contact and shipping details are shared with logistics partners to deliver products.

Affiliates: We can also share your information with our parent and subsidiary companies.

Special Events: Should you choose to participate in any special event then Carat Hills may share your information with organizations participating in such events as well. Usually, such parties do not utilize your information for any other purpose than to manage the event.

Feedback, Testimonials and User Provided Content: In case of feedback or testimonials on Carat Hills products or services or any other user provided content we shall share or post them including your information with partners or marketing and promotional materials.

Feedback, Vendor and Other Parties: In order to facilitate business processes we would need to share your information with vendors. For example, in order to ship any product we would require to share your name and address with a shipping company. Vendors can also include but not not limit to web hosting companies, shipping and fulfillment companies, jewelers, assemblers, insurance companies, affiliates, marketing firms, accounting, etc.

Business Transfer: In case of any investment in the company, merger, sale of company assets, or acquisition as well as in case of an insolvency, bankruptcy or receivership, information would be transferred as one of the business assets of Carat Hills.

Security, Compliance with Law and Fraud Protection: Your information may be disclosed as we deem necessary, in our sole discretion, to comply with any applicable law, legal process, regulation or any government request.

Payment Processors: We share financial data with payment providers to complete transactions.

Advertising Partners: We may share data with marketing platforms (e.g., Google, Meta, Facebook, instagram) to personalize ads based on your preferences.

Legal Authorities: When required by law or to respond to valid legal processes, we may share your data with governmental authorities.

All third parties we engage must adhere to privacy and security standards consistent with this Privacy Policy.

5. How We Track Data

We use cookies and tracking technologies to gather information on:

- Website Usage: Number of visitors, traffic sources, and page interaction.

- Advertising: Measure ad performance and deliver personalized content.

- Email Tracking: Monitor open rates and clicks in email campaigns.

These technologies allow us to provide personalized content and enhance your overall user experience.

 

6. Data Security

We implement industry-standard security measures, including encryption and firewalls, to protect your data from unauthorized access, alteration, or disclosure. However, no security measures are foolproof, and we cannot guarantee absolute security.

 

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. We securely dispose of data when it is no longer needed.

 

8. International Data Transfers

Your personal information may be transferred to, and processed in, countries outside your own, including the U.S. and India. These countries may have data protection laws that differ from those in your jurisdiction. We take measures to ensure that such transfers comply with applicable data protection laws, including the GDPR.

 

9. Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy does not cover third-party practices, and we are not responsible for their privacy policies or content. We encourage you to review the privacy policies of those sites.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. The effective date of the current version is posted at the top of this page. We encourage you to review this policy regularly to stay informed of how we are protecting your information.

 

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us at:

Jaitam Jewels Private Limited (Carat Hills)  

JAITAM JEWELS PRIVATE LIMITED, JEEVAN DAS KA KUA, SANGITA BAL SCHOOL NAGORI GATE, 342001 Jodhpur Rajasthan, India

Email: [info@carathills.com  

Phone: +91-9461787084